Terms

Terms of Service

Last updated · 21 April 2026

These Terms of Service ("Terms") govern your access to and use of websites operated by AROOGA LLC ("AROOGA") at arooga.ai, copilot.arooga.ai, and scribe.arooga.ai, and any products or services accessible through them (collectively, the "Services"). By using the Services you agree to these Terms.

These Terms cover the public websites and free-tier Services only. Paid plans (Team, Business, Enterprise) and on-premise deployments are additionally governed by a separate Master Services Agreement or Enterprise Agreement signed at onboarding, which takes precedence where it conflicts with these Terms.

1. Accounts

Some Services require creating an account. You agree to provide accurate information, keep your credentials secure, and notify us of unauthorised access. You are responsible for activity under your account and for ensuring that anyone using your account complies with these Terms.

2. Permitted use

You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

reverse-engineer, decompile, or attempt to derive source code from the Services, except to the extent explicitly permitted by applicable law or by an open-source licence granted separately by AROOGA;
resell, sublicense, or provide the Services to third parties as a commercial service, except under a signed reseller or partnership agreement with AROOGA;
use the Services to process data in a way that violates applicable law (including data-protection, healthcare, financial, or export law);
probe, scan, or test for vulnerabilities of the Services except under a coordinated disclosure agreement with AROOGA (see Section 9);
interfere with the operation of the Services or other customers' use of them.

3. Intellectual property

AROOGA retains all intellectual-property rights in the Services, including source code, models, weights, schemas, designs, documentation, and trademarks. Nothing in these Terms transfers ownership of AROOGA's IP to you. Your rights are limited to the use licence granted in your agreement with us.

3.1 Public SDK

Certain client libraries may be published under an open-source licence (for example, under the MIT licence). These open-source components are governed by their respective licences, which apply in place of this section where applicable.

4. Customer content

You retain all rights in content you submit to the Services ("Customer Content"). You grant AROOGA a non-exclusive, worldwide, royalty-free licence to process Customer Content solely to provide and maintain the Services, and strictly as instructed by you. Specifically, AROOGA does not use Customer Content to train its models or models of any third party.

5. Feedback

If you send us ideas, suggestions, or feedback about the Services, we may use them freely, without restriction or compensation.

6. Confidentiality

During the course of our relationship, each party may share confidential information. Both parties agree to protect the other's confidential information with at least reasonable care and to use it only for the purposes of performing under these Terms (or a separate agreement).

7. Availability and support

Our public websites and free-tier Services are provided on an "as is" basis. Paid-plan SLAs, support commitments, and uptime guarantees are documented in the corresponding plan agreement. AROOGA may modify, suspend, or discontinue any Service at any time, with reasonable notice when practicable.

8. Warranties and disclaimers

Except as expressly set forth in a separate paid-plan agreement, the Services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. AROOGA does not warrant that the Services will be uninterrupted, error-free, or secure.

Clinical notice — AROOGA SCRIBE. SCRIBE automates data entry into the medical chart. Every record is reviewed and signed by the physician. SCRIBE is not certified as a clinical decision-support system and must not be used as a substitute for professional medical judgement.

9. Responsible security disclosure

If you discover a security vulnerability, please report it to hello@arooga.ai with subject line Security Disclosure. We commit to acknowledging within 3 business days and to working in good faith on remediation. We do not pursue legal action against security researchers who act in good faith and within our coordinated-disclosure guidelines.

10. Limitation of liability

To the maximum extent permitted by law, AROOGA's aggregate liability arising out of or relating to these Terms or your use of the Services will not exceed the amount paid by you to AROOGA during the twelve (12) months preceding the claim (or, for free-tier users, the greater of USD 100 or EUR 100). AROOGA shall not be liable for indirect, incidental, special, consequential, or punitive damages.

11. Indemnity

You agree to defend and hold harmless AROOGA from any claims arising from your misuse of the Services or breach of these Terms. AROOGA will provide a reciprocal indemnity under separate paid-plan agreements.

12. Governing law and disputes

These Terms are governed by the laws of the jurisdiction of AROOGA LLC's principal place of business, without regard to conflict-of-laws rules. Any dispute will be resolved by binding arbitration, except that either party may seek injunctive relief in court. For consumer users in the EU/UK, mandatory local consumer-protection laws continue to apply.

13. Changes

We may modify these Terms from time to time. Material changes will be announced at least 30 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms.

14. Contact

AROOGA LLC · hello@arooga.ai